Adactus - our objectives.

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Group strategic objectives

The following strategic objectives for 2007/08 provide the current focus for the development of the Group's products and services:

Quality |

Objective 1:

Listen and respond to the views of our customers in seeking continuous improvement in our activities

Objective 2:

Recruit, retain and develop the best staff

Objective 3:

Objective 4:

Build a culture of challenge and innovation

Improve the efficiency and sustainability of everything we do

Expansion

Objective 5: Increase the size of the business through development, transfer, new business opportunities or new group members Objective 6: Promote the Group's successes and its ability to deliver
Diversity Objective 7: Provide services to neighbourhoods as well as to individual tenants Objective 8: Promote choice and services that are sensitive to the diverse needs of our customers Objective 9: Maintain strong governance with board members who provide the Group with a diversity of knowledge and experience

Local strategic objectives

The following strategic objectives for 2007/08 provide the current focus for the work of the Group's individual companies:

Adactus Housing Association Ltd Objective 1: Customer care - increase capability of staff to resolve queries at first point of contact Objective 2: Deliver customer care training to all housing management staff

Objective 3:

Objective 4:
Objective 5:
Objective 6:
Objective 7:
Objective 8:
Objective 9:
Objective 10:
Objective 11:
Objective 12:

Review, communicate and monitor service standards
Meet and aim to exceed the Respect Standard for housing management
Ensure we meet contractual obligations for Miles Platting
Create more local opportunities for resident involvement
Provide services tailored to individual needs identified through 'vulnerability strategy'
Implement Best Value Review action plan for day-to-day repair service
Complete tenant-led inspection of day-to-day repairs
Deliver and communicate effectively the planned maintenance programme, continuing to work to meet Decent Homes standard by 2010
Develop neighbourhood plans for priority areas
Work with Supporting People to ensure continued improvement through the Quality Assessment Framework

Adactus Housing Group Ltd Objective 1: Direct the activities of the Group Objective 2: Monitor the activities of the Group Acuna Ltd Objective 1: Make a profit through existing activities Beech HA Ltd Objective 1: Achieve CHS Code for ex-Quest sheltered schemes Objective 2: Produce a Leaseholders Handbook Objective 3: Send out copy invoices for repairs and maintenance expenditure to a nominated person in each scheme Objective 4: Provide a more detailed breakdown of how the management fee is made up Objective 5:

Objective 6:
Objective 7:
Objective 8:
Objective 9:
Objective 10: Revising the way the accounts are presented to make them more understandable
Carry out a full resident satisfaction survey
Provide interviews for prospective purchasers which ensure they are fully aware of the responsibilities of owning a home
Setting service standards
Providing gas safety checks for leasehold properties once a year
Promoting low cost home ownership to all groups in the community

IT Training for sheltered tenants through Equal