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1. Welcome to Adactus Housing Association
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pdf
This leaflet provides backgroundinformation about Adactus Housing Association Ltd. (Leaflet no 1 within Adactus Housing Association's Tenants' Handbook.)
2. Moving in
pdf
This leaflet summarises the main things you need to know when you first move into a new Adactus home. (Leaflet no2 within Adactus Housing Association's Tenants' Handbook.)
3. Your tenancy agreement
pdf
This leaflet explains the different types of tenancy agreement provided by Adactus Housing Association Ltd and the rights and responsibilities they provide. (Leaflet no 3 within Adactus Housing Association's Tenants' Handbook.)
4. Data protection and access to personal information
pdf
This leaflet explains how we protect the personal and financial information of customers and highlights the rights of customers to inspect this information. (Leaflet no4 within Adactus Housing Association's Tenants' Handbook.)
5. Resident involvement: our menu of involvement
pdf
This leaflet explains why customers may wish to get involved in helping us make decisions about the business and outlines options for gettinginvolved. (Leaflet no5 within Adactus Housing Association's Tenants' Handbook.)
6. Complaints, appeals and compensation
pdf
This leaflet provides an outline of the Adactus Housing Association's complaints, appeals and compensation policies. (Leaflet no6 within Adactus Housing Association's Tenants' Handbook.)
7. Anti-social behaviour, nuisance and harassment
pdf
This leaflet provides an outline of the Adactus Housing Association's policies and procedures on combating Anti-social behaviour, nuisance and harassment. (Leaflet no7 within Adactus Housing Association's Tenants' Handbook.)
8. Rent and service charges
pdf
This leaflet explains how to pay rent or service charges made by Adactus Housing Association and answers frequently asked questions about howrents and service charges are set. (Leaflet no8 within Adactus Housing Association's Tenants' Handbook.)
9. Maintaining your home
pdf
This leaflet outlines responsibilities for maintaining rented homes from Adactus Housing Association and outlines the Association's planned, cyclical and responsive maintenance services. (Leaflet no9 within Adactus Housing Association's Tenants' Handbook.)
10. Staying safe and secure
pdf
This leaflet summarises some tips for home safety and security. (Leaflet no10 within Adactus Housing Association's Tenants' Handbook.)
11. Moving on
pdf
This leaflet provides a useful checklist ofwhat you need to do when you move from an Adactus property. (Leaflet no11 within Adactus Housing Association's Tenants' Handbook.)
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Ltd 2005