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Complaints and Appeals

Policy & Procedure

This was another consultation that people really got their teeth into! For good reason, as this is one of the key policies that will help us to make sure that we are accountable to our customers and other people that we work with.

The Virtual Forum has again made a significant contribution to this with 59 suggestions received and 80% of them resulting in direct changes to the document or put to other uses, such as improving information leaflets or staff training.

To find out more click on the documents below.

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pdf

Download Document : Edition4 of our Virtual Forum Newsletter provides detailed feedback on the outcomes of this consultation.

pdf

Download Document : FinalComplaints and Appeals Policy & Procedure adopted by BoardinJanuary 2005

Current involvement and consultation opportunities

> Income Management Questionnaire 2008 > Group Sustainability Strategy 2008-2011 > Garden and Neighbour Competition > Business Plan Consultation 2008 - 2009 > Impact Assessment 2006 - 2007 > Maintenance Review > Website Feedback

Feedback on recent involvement and consultation exercises

> Sustainability Strategy > Affordable Warmth > rechargeable repairs > Online Services > Business Plan 2007 > Gas and Asbestos Questionnaire > Quest consultation > impact assessment feedback > Maintenance Review feedback > Antisocial Behaviour > Complaints and Appeals

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